Cancellation Policy​
At Ksemya Decor, we strive to provide you with the best organic handmade candles and home decor products. We understand that plans may change, and we aim to make the cancellation process as smooth as possible. Please review our cancellation policy below:
1. Order Cancellation​
♦ Once an order is placed, it cannot be cancelled, modified, or refunded. This applies to all types of orders, including personalized and international orders.
2. Custom or Personalized Orders​
♦ Custom or personalized orders (e.g., custom scents, engravings) are non-cancelable once production has begun.
♦ Please ensure all details are correct at the time of ordering.
3. Refunds​
♦ Refunds for eligible cancellations will be processed within 5-7 business days to the original payment method.
♦ Shipping fees, if applicable, are non-refundable.
♦ Once
the returned item is inspected, a refund will be issued to your original
payment method. Please note that processing times for refunds may vary.
4. Contact Us​
If you have any questions or need assistance with a cancellation, our team is here to help. Reach out to us at:
📧 info@ksemyadecor.com
📞 073877 91914
Hours: Monday – Friday, 9 AM – 5 PM