Terms and Conditions
These Terms and Conditions govern your use of our website, purchase of our handmade organic candles, concrete home decor, hampers, and personalized gifts, and any other related services we offer. By accessing our site or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. General Information
♦ Ksemya Decor is an organic handmade candles and home decor business.
♦ Our products are crafted with natural, non-toxic ingredients and sustainable materials.
♦ By placing an order, you confirm that you are at least 18 years old or have parental consent.
2. Products
♦ Each product is handcrafted, and slight variations in color, texture, or scent may occur. These variations are natural and part of the uniqueness of handmade items.
♦ We strive to display the colors and images of our products as accurately as possible, but we cannot guarantee your device’s display will accurately reflect the true product colors.
3. Orders and Payment
♦ All orders are subject to acceptance and availability.
♦ Payment must be made in full at the time of order.
♦ We accept payments via major credit/debit cards and other secure payment methods as indicated at checkout.
4. Shipping and Delivery
♦ Pan India delivery.
♦ Processing time for handmade items may vary and will be stated during checkout.
♦ Delivery times are estimates and not guarantees. We are not responsible for delays caused by courier services or unforeseen events.
5. Returns and Refunds
♦ Due to the handmade nature of our products, we only accept returns for defective or damaged items.
♦ If your item arrives damaged, please contact us within 15 days with photos, and we will arrange a replacement or refund.
♦ Custom and personalized orders are non-refundable unless they arrive damaged or defective.
6. Product Care
♦ Instructions for proper use and care are provided with each product.
♦ We are not responsible for damages caused by misuse or failure to follow care instructions.
7. Intellectual Property
All content on this site (including images, designs, product descriptions, logos) is the property of Ksema Decor and may not be copied, reproduced, or used without our prior written consent.
8. Limitation of Liability
♦ Our liability is limited to the purchase price of the products you purchased.
♦ We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
9. Privacy Policy
We respect your privacy. Please refer to our Privacy Policy page for information on how we collect, use, and protect your information.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.
11. Contact Us​
If you have any questions or need assistance with, our team is here to help. Reach out to us at:
📧 info@ksemyadecor.com
📞 073877 91914
Hours: Monday – Saturday, 10 AM – 7 PM